SALON POLICIES
Our policy is to protect your right and guarantee your satisfaction with the service(s) that we provide. It is not affected by your rights under the Consumer Rights Act 2015.
You need to:
- Inform us if you are allergic to any chemicals or substances before receiving any services.
- Provide us feedback or comments on service(s) so we can satisfy your requirements straight away.
- Inform the manager/owner immediately if you have any concerns relating to the techs, or any services.
- Inform us if you have any abnormal reaction or condition concerning your nails.
Guarantee:
- Gel polish manicures are guaranteed for 5 days and 7 days for dipping and builder gel after your appointment. If you notice chips or lifting within this time, please call us to schedule a free repair with original color of service.
- You must arrange an appointment to have your nails fixed within the time frame after your initial service
- Repairs after guarantee time for breakages, tears. and corner breaks will be charged.
- Regular polish services are not guaranteed.
- We will not be responsible for any infected nails.
Refund:
- No cash refund will be given after your service(s) done.
- If you are not happy with your nails, please immediately tell us before you pay. We will make sure adjust them to your satisfaction. As soon as you have walked out the salon door that means you have accepted and are happy with the service(s) provided.
- No refund will be given because you simply changed your mind.
Appointment:
- Please arrive 10 minutes prior to your appointment. Please keep in mind that if you arrive late, we will need to complete the service(s) at the original schedule time.
- Please call or text us for any cancellation, & reschedule.
- Please inform additional services when schedule your appointment. So we can give you the right technician and extend your service time.
- We reserve the right to refuse service to anyone.
Pricing:
- Price of service and other charges are on our website and Booksy, please make sure you know before service.
Methods of Payment:
- We accept cash, zelle, and venmo.
- All credit/debit cards will get additional 3% fee from card processing company.
Others:
- We are not responsible for your belonging.
- We have steps in our front store, enter at your own risk.
- Gift cards are not available
- Switch your phone to vibrate, no speaker phone, please keep quiet for other clients.
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